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Knowledge-Centered Support
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21	Adopting and Sustaining KCS Techniques to Create and Sustain Engagement Audience Phase I -‐ Planning Executives • Help develop the Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2015-02-17 13:14:11 Kansas City Southern Railway Knowledge Centered Support Rail transportation in the United States Transportation in the United States Transportation in North America
22	Principal Research Results Proposal of Maintenance Planning Support Method for Transmission Equipment based on Supply Reliability and Cost Evaluation Background Due to low growth of demand and deregulation of the electr Add to Reading List Source URL: criepi.denken.or.jp Language: English - Date: 2009-03-04 02:31:10 Science Reliability engineering Failure Survival analysis Maintenance repair and operations Preventive maintenance Central Research Institute of Electric Power Industry Optimal maintenance Reliability centered maintenance Maintenance Knowledge Systems engineering
23	How enables ITIL and ITSM best practices HelpLINE supports business processes that use industry best practice standards for effective customer service. It focuses on delivering improvements in customer service quality a Add to Reading List Source URL: www.badgernt.co.uk Language: English - Date: 2014-01-15 06:43:52 Technology Information Technology Infrastructure Library Incident management Service desk Change management IT service management Problem management Business service management Knowledge Centered Support Information technology management Project management Information technology
24	Microsoft Word - MODEL-CENTERED GOVERNMENT DECISION SUPPORT SYSTEMS.doc Add to Reading List Source URL: www.iioa.org Language: English - Date: 2007-10-09 05:41:13 Information technology management Information science Technology Decision support system Knowledge engineering Business intelligence Management information system IDSC Data warehouse Information systems Decision theory Information technology
25	Knowledge-Centered Customer Support Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:16 Groupware Hypertext Knowledge management Organizational learning Behavioural sciences Behavior Science Social information processing Educational psychology Cognitive science
26	KCS Measurement Matters The Benefits and Organizational Measures of Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:31:34 Design Economics Innovation Kansas City Southern Railway Knowledge Centered Support Rail transportation in the United States Transportation in the United States Transportation in North America
27	Delivering Technical Support Knowledge to the Customer Community Setting the Stage Recently, the folks at MathWorks took a very bold step and shut Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2014-03-28 13:26:01 Science Information technology management Customer experience management MathWorks Knowledge management Knowledge community MATLAB Customer support Knowledge Centered Support Software Help desk Computing
28	The ITIL Framework: ® And How It Can Improve Your Service Desk by Vladimir Vinogradsky Over the past few years, IT infrastructures have become incredibly complex, Add to Reading List Source URL: www.alloy-software.com Language: English - Date: 2008-07-30 14:37:22 Information Technology Infrastructure Library IT service management Service desk Incident management Change management Service catalog Configuration management database Knowledge Centered Support Application Services Library Information technology management Project management Information technology
29	The KCS Continuum KCS (adopting) Pre-KCS Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:31:32 Anticipatory thinking Design Management Kansas City Southern Railway Innovation Strategic management Service innovation Knowledge Centered Support Rail transportation in the United States Transportation in the United States Transportation in North America
30	salesforce.com Employee Success An Integrated HR Community and KCS Program Launched in Record Time Setting the Stage At salesforce.com, it is always a sprint, never Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2014-05-16 10:57:26 Salesforce.com Kansas City Southern Railway Innovation Knowledge Centered Support Rail transportation in the United States Transportation in the United States Transportation in North America

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